Order

Payment Methods

Credit/Debit Card – accept VISA, Mastercard, Discover & American Express

Price Adjustment /Matching

Islander Flooring does not offer price adjustment / matching. 

Molding

Islander Flooring sells all molding as it without warranty. Each molding is sold as a whole piece and cannot be custom cut or special request. 

Order Processing Time

The estimate processing time is approximately 1-3 business days after order received and confirmed.

Order Exchange

You may request order change before order been shipped.  If order already been shipped, please subject to our Return Policies and Procedures.

Order cancellation

You may request cancel order before order been shipped.  If order already been shipped, please subject to our Return Policies and Procedures.

At Islander Flooring, we made things sample.  Please follow out *delivery guidelines when you are receiving your order. 

Delivery Method

Standard: smaller order will be shipped via different carrier, such as Fedex, UPS or USPS.  3 to 7 business days transit time.

Freight: majority order will ship via curbside with signature required.  Normally, it takes 10-15 business after carriers’ pick up at our warehouse. Shipping carriers will contact you to schedule a delivery date and time. Flooring will be delivered to your front door, driveway, sideway or garage.  You will be responsible to bring the flooring into your home. 

*All dates are estimated and may or may not reflect the actual processing time.  Shipping date and/or delivery date. 

Shipping Cost

The shipping cost is determined by product weights and the travel distance. 

Return Policies and Procedures

At Islander Flooring, we respect and value every customer.  Because your trust is important to us, we want you to be completely happy with our flooring.  All saleable merchandise, unless otherwise indicated, may returned within 30 days from the original delivery date of your order.  Refunds will be credited to the original form of payment or credit to our store.  The following rules apply:

• Returns are accepted within 30 days of original delivered date;
• Returned item(s) should be in the same condition when you received it, must be in its original packaging, brand new, and re-sellable;
• Item(s) must not be used, installed or marked in any way;
• Customer is responsible for all return shipping and handling fees;
• Contact us for Return Merchandise Authorization (RMA) and return address. All items must return with their assigned RMA number included on the return shipping labels.
• All products will be inspected after received by our warehouse. Refund(s) will be issued after inspection.
• 25% restocking fee will be applied to return received in damaged or non-resalable condition. Previously installed flooring and moldings may not returned.

Please allow 10 to 14 days for processing your return.

A 25% non-negotiable restocking fee will be applied for returns over 30 days and to returns received in damaged or non-resalable condition. Previously installed flooring and moldings may not return.  All unapproved or return without Return Merchandise Authorization (RMA) number may be refused upon delivery, it may also cost additional shipping and handling fee. 

Product Return Procedure

1. To return a product in compliance with Islander Flooring refund policy, you must obtain a Return Materials Authorization (RMA) number within the 30 days from invoice.
2. Please call 866-208-1263 or email info@islanderflooring.com to acquire a RMA number.
3. Once issued, RMA numbers are valid for 15 days within which the intended returned products must be received by Islander Flooring.
4. Customer is solely responsible for shipping any returned product to Islander Flooring.
5. Customer should use proper packaging material able to withstand the shipment back.
6. Customer should prominently display the RMA number(s) on the outside of the packages or box and/or on the shipping return label.
7. To ensure that the correct packages are received, please send the associated tracking number to the package(s) once shipped to: info@islanderflooring.com

Business Hours: Monday – Friday 8:00AM – 5:00PM PST

Refunds

If a refund has been issued, you will receive a credit to your original payment type in approximately 3-5 business days.  

Islander Flooring reserves the right, at its sole discretion, to determine if returned item(s) is in saleable condition.